1. Booking Confirmation
All bookings with River Valley Escapes are deemed confirmed upon receipt of full payment. By confirming a booking, the customer acknowledges and agrees to be bound by these Terms and Conditions.
2. Cancellation and Refund Policy
2.1 All cancellation requests must be communicated by telephone to +027 222 7736. Cancellations via email, text message, social media, or any other method will not be considered valid.
2.2 To qualify for a partial refund, cancellations must be made no later than 24 hours prior to the scheduled booking date and time. Eligible cancellations within this timeframe will be refunded 50% of the total booking amount.
2.3 Cancellations made less than 24 hours prior to the scheduled booking, or a failure to attend the booking (no-show), will result in loss of the full booking amount. No refund will be provided.
2.4 Refunds, where applicable, will be processed to the original payment method within a reasonable period following confirmation of cancellation.
3. Amendments to Bookings
Any request to amend a booking must be received at least 24 hours in advance via the telephone number provided. All amendments are subject to availability and may incur additional charges.
4. Right to Refuse Service
River Valley Escapes reserves the right to refuse service or cancel a booking without liability where a customer fails to comply with these Terms and Conditions, engages in behaviour that poses a safety risk, or breaches applicable laws or regulations.
5. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.
6. Liability and Risk
Guests participate in all activities at their own risk. River Valley Escapes will not be held liable for any loss, damage, injury, or expense suffered by any person during the course of their booking.
7. Force Majeure
River Valley Escapes is not liable for failure to perform its obligations where such failure is due to circumstances beyond its reasonable control, including but not limited to severe weather, natural disasters, accidents, government restrictions, or other events of force majeure. In such cases, we may offer to reschedule your booking but are under no obligation to provide a refund.
8. Guest Responsibilities
Guests are responsible for ensuring they arrive on time for their booking, adhere to all safety instructions provided, and comply with any rules or guidelines set out by River Valley Escapes. Any damage to property or equipment caused by a guest may result in charges for repair or replacement.
9. Data Protection
Personal information collected during the booking process will be used solely for the purpose of managing your booking and providing services. River Valley Escapes will not share your personal information with third parties except where required by law.